FAQs

What percentage of proceeds are donated?

As the daughter of Mexican immigrants, I'm always trying to give back to my community. 10% of all proceeds are donated to United We Dream every month.

My order is a gift, can you make it special?

Absolutely! Please leave a note at checkout if you'd like for me to add a short message with your order. I can also gift wrap any or all items for a flat fee of $3.

Are your products available for wholesale purchases?

Yes! You can find my products stocked in several businesses around the US. Please email me at shopstudiomontalvo@gmail.com.

Where do you ship?

I ship to the U.S, Canada & Mexico, hoping to expand in the future!

Do you offer free shipping?

Yes! All domestic U.S. orders over $35 are shipped for free ♡

How long does is take for my order to ship?

Orders are processed within 1-3 business days and shipped from Seattle, Washington. Most domestic orders take anywhere from 3-10 business days to arrive, depending on the efficiency of your local postal service. During the holidays, it can take longer.

Where is my package?

Please contact your local carrier/post office and provide the order tracking number if you're having delivery issues. Unfortunately, once I ship out orders, the delivery process is out of my hands and I'll be limited to the same tracking information as you. If you continue to experience problems after contacting the post office, you can shoot me an email at shopstudiomontalvo@gmail.com and I'll try my best to help!

Can I return or exchange my order?

Unfortunately I cannot fulfill returns or exchanges, I'm sorry! But please contact me if you have any concerns.